As a new patient, you will complete the quiz and select a preferred appointment time. You will get an email stating an appointment has been requested. You must also complete a medical history form and sign consents for care in our practice. Once these are completed a second email will come confirming your visit with a telehealth link within 2 business hours.

Generally, the time you chose will confirmed for your appointment, but occasionally our doctors are in the operating room and the time may need to be changed to a different time the same day if there is a delay.

We allow appointments to be booked starting 2 hours from request to give our staff time to arrange your appointment and inform our providers. If you request an appointment after 3 pm, we will confirm your appointment for the next day we will schedule first thing the next morning.

If you request an appointment outside of business hours, we review requests at 8 am and ensure you are seen as soon as possible.

If no appointment shows that it is available, and your request is during normal hours (8am to 3pm), please email help@UTIRescue.com and we will find a time to fit you in!

Appointments are scheduled between 7:45 am and 5 pm Monday to Friday and 10-4 pm on the weekends. We hope to expand our hours as we grow.

We are available during holidays since bladder infections can hit at any time!

Always check your junk/spam box in case the emails have gone there in error.

Your first appointment with one of our providers can take up to 30 minutes. Follow up appointments will usually be finished within 15 minutes.

All the healthcare providers associated with UTI Rescue are licensed in their medical field. The doctors are board certified in OBGYN and are fellowship trained and board certified in Urogynecology.

Unfortunately, at this time we can only care for patients residing within the state of California.

No, UTI Rescue does not prescribe or refill controlled substances. Our focus is rapid and accurate treatment of UTIs. While this can involve treating pain associated with an infection, we do not use controlled substances for bladder pain associated with UTIs.

Using your email and password, log in to your UTI Rescue account. You can enter new insurance or credit card information. Don’t forget to click save so the information will be updated.

When you enroll, you will be asked to create a password. To access your account, request a log in code and use the email address you used to subscribe.

Once logged into your account, you will be able to view your current subscription and details about membership.

If you have any additional questions, please email help@utirescue.com.

Every time an antibiotic is prescribed, the pharmacy will include an instruction sheet. If you have a reaction to the antibiotic or if you have a side effect that you are concerned about, please discontinue the antibiotic and call the pharmacy.

We also ask that you email us at help@utirescue.com so we can add this information to your medical chart.

These supplements are very helpful for preventing bladder infections. To reduce the frequency of infections, these supplements should be taken daily. Please follow the instructions on the packaging.

First, log into your account. Choose the edit button. You can either cancel or change your subscription.

Don’t forget to click save so the information change will register. As always, email us at help@utirescue.com if you have any questions.

The main goal of UTI rescue is to focus on rapid and accurate treatment of UTIs. Your provider may be able to direct you toward another doctor or medical source to treat other bladder issues, but we won’t be able to fully address these issues during your appointment. Any health issue that requires a physical exam will need to be taken care of in a different manner.

Your subscription gives you a consultation with a Urogynecologist to explore options to prevent future UTIs, access to same day and weekend appointments with a UTI expert during business hours, and the option to use at home urine tests that can be mailed by FedEx.

If you have PPO insurance that our practice is contracted with, your typical co-pay will be applied (like a normal outpatient specialist visit). You can check to see if we take your insurance during the enrollment process! If we are not contracted with your insurance company and you would like to receive care, we have a cash rate of 75$ for follow up visits.

We use a video call with a service called Doxy.me. You will receive the link in your email when your visit is confirmed.